1. Introduction & Overview
At Zain Locks ("we", "our", or "us"), we are committed to respecting and protecting the privacy of our clients and website visitors across Melbourne, Victoria. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
To provide fast 24/7 mobile locksmith solutions, we may collect the following personal information:
- Contact Details: Your full name, telephone number, and email address.
- Service Address: The residential, commercial, or automotive location across Melbourne where locksmith assistance is requested.
- Lock & Security Details: Vehicle make and model (for car lockouts/key programming), key codes, or lock specifications necessary to perform repair or installation.
- Proof of Ownership / Identity: To prevent unauthorized entry, our mobile technicians may request photo ID or proof of property/vehicle ownership prior to unlocking doors.
- Technical Data: Browser user-agent, IP address, and interaction data via analytical cookies to optimize website performance.
3. How We Use Your Information
We collect and process your details solely for legitimate business purposes, including:
- Dispatching mobile locksmith vans directly to your Melbourne suburb within 15–30 minutes.
- Providing accurate phone estimates, service quotes, and invoices.
- Communicating dispatch ETA and arrival updates with you.
- Administering warranty claims on newly installed locks and digital security hardware.
- Complying with Australian legal, insurance, and regulatory obligations.
4. Information Sharing & Third Parties
Your details are strictly kept within our authorized dispatch team. We do not disclose personal information to external parties except in the following limited circumstances:
- Subcontracted Locksmiths: Dispatched licensed technicians requiring your address and phone number to perform emergency onsite work.
- Payment Gateways: Secure EFTPOS and credit card processors (Stripe/Square/Bank terminals) for invoice payment. We do not store sensitive credit card numbers on our web servers.
- Law Enforcement: When required by Victoria Police or Australian court order in investigation of unlawful entry or suspected fraud.
5. Data Storage and Security
We implement industry-standard physical, electronic, and organizational safeguards to prevent unauthorized access, modification, or disclosure of your data. All web traffic between your browser and zainlocks.com is protected via 256-bit SSL (HTTPS) encryption.
6. Cookies & Tracking
Our website may use standard cookies to ensure website speed, smooth navigation, and to analyze traffic anonymously via Google Analytics. You can adjust your browser settings to decline cookies at any time without restricting your ability to request emergency locksmith services.
7. Access to Your Information & Rights
Under the Australian Privacy Principles, you have the right to request access to any personal information we hold about you or request that inaccurate information be corrected or deleted. To make a request, please contact our privacy officer using the details below.
8. Contact Us Regarding Privacy
If you have any questions, feedback, or complaints regarding this Privacy Policy, please reach out to us:
- Business Name: Zain Locks Melbourne
- Phone: (04) 9100 0813
- Email: admin@zainlocks.com
- Location: Factory 3/36 Merri Concourse, Campbellfield, Melbourne VIC 3061, Australia